FAQs

Files shoud be PDF - CMYK - 300 dpi.

1. Download our guides to ensure a more optimal print result.
2. Be sure to DELETE any hidden layers that are not intended to print (ie: setup guide layers or other hidden artwork layers) to ensure no risk of them appearing on the final print.
3. Each job (including multiple paged projects) must be submitted as a single PDF file. Ensure that all pages are the same size.
4. Files must be submitted with proper orientation to ensure proper back up.
5. It is best to try to avoid using borders in your design. If a border is too close to the trim, the trim may be slightly off-center.
6. File must consist of 1/8" bleed and all important art and text must be within the safety margin.
7. Ensure that your PDF is high res and that all images are CMYK at 300 DPI.
8. Black type should have the following values: C0, M0, Y0, K100.
9. Embed or outline all fonts.
10. For best colour results, supply a CMYK only files.

We strongly recommend you prepare your file as a High-Resolution PDF File with Bleed.

A 1/8” bleed is required on all four sides of your artwork.

Bleed is extended artwork on all sides of the artwork to allow for cutter variance. Items such as background and design elements should always extend out of the trim margin.

Failing to provide bleed information and crop marks can result in the printed product showing a thin area of white on the edge.

If your file does not consist of bleed, it will be rejected by our prepress department and we will request for a new file with bleed. This can result in delaying the completion of your job.

Safe Margins are 1/16” away from the cut line. Safe margins are guidelines that help you keep important elements of your design away from the edge of your artwork in order that text and images will not be cut off when trimmed down to the final size.

The file you upload to SinaLite must have font/imaged embedded or outlined in order to properly process your file.

Tutorial on how to embed images
Adobe InDesign: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed File".

Adobe Illustrator: Window > Links
Choose the image you want to embed from the list and click on the arrow and select "Embed Image".

Instruction on how to convert to outlines
Select your text box. Under the Type menu select Create Outlines.

For products such as business cards, we would recommend customers to avoid borders. If the border is too close to the cutline, it may results in the final product to be off-centre slightly.

In order to ensure files are submitted properly for proper orientation, we will require files to be submitted HEAD TO HEAD. Aysprinting also requires to have files submitted as one file, for example, a one sided file should consist of 1 PDF, one page, and two sided file should consist of 1 PDF, 2 pages.

Overprinting refers to the process of printing one colour on top of another. If you do not want this to happen make sure that the overprint options are turned off and switched to knockout in your document. Below, the file was not switched to overprint, even though the white text is showed on screen, when printed, the white text did not show up due to overprint issues. 
Please note that our file preview does not display overprint issues, therefore, it is critical to check your file for overprint issues before uploading the file to us. 

Transparency effects are generally not preferred in printing, and only on screen. It causes ripping issues and elements to disappear. To prevent this, do not use any shadow, glows and transparency on top of a spot colour – always convert your spot colour to CMYK before using any transparency effects.

We are limited maximum ink coverage of 300%, anything over may result in many print related problems such as cracking. To achieve a rich black, we will recommend the values C30, M20, Y20, 100k

Blues and Purples has always been a problem in the printing industry because the two colours are so close together in the CMYK spectrum. In order to ensure the two colours come up the correct tones, leave at least 15% differences in your Cyan and Magenta Values. (Example C100/M85/Y0/K0) 
For print to look blue, Cyan>Magenta by 15%
For print to look purple, Cyan < Magenta by 15%

Red and Orange are also problematic on press because the two colours are close together in the CMYK spectrum. In order to ensure the two colours come up the correct tones, leave at least 15% differences in your Magenta and Yellow Values. (Example C0/M100/Y85/K0) 
For print to look Red, Magenta > Yellow by 15%
For print to look Orange, Magenta < Yellow by 15%
 

Vector images use mathematical equations to define each component of an image. This allows vector images to retain their high-quality at any size. Programs like Adobe Illustrator, Corel Draw, or Adobe Freehand uses vector graphics. Vector images should be used for all text and logos if possible. They result in the clearest image and can be re-sized without losing resolution.
A raster image is composed of a collection of tiny dots called pixels. When these pixels are small, and placed close together, they fool the eye into forming a single image. Raster images work great when subtle gradations of color are necessary. Because they contain a fixed number of pixels, a major disadvantage of raster images is that their quality suffers when they are enlarged or otherwise transformed.
We would also recommend fonts and logos to be vector for print with maximum clarity.

We highly recommend not including any form field data in your PDF file. There is a likelihood that the data or text will not print out correctly on the finished product.

The low-res preview is to ensure you have uploaded the correct job. This preview is not a proof, meaning, it has not been preflight, ripped and does not simulate any overprint issues. 

UPS is our shipping courier. Please provide an address for delivery and choose a shipping service. Available shipping services include UPS Ground, UPS Express and Local Pickup.

You can view all the billing information before placing the order. Verify all relevant information, check off that you accepted the terms and then click on “Place Your Order.” This brings you to where you can fill your credit card information to complete your order. Payment can be made using either Visa, MasterCard or American Express.

Click on “Manage Account” on the left hand bar – there, you can change all your personal contact information such as Address and Phone Number.

We ship with UPS and offer two types of courier service – UPS Standard and UPS Express.

Each job can be shipped to only one location.

We can ship to any location within Canada and USA.

If there is a problem with your printed job please contact us at  support@aysprinting.com.In your email please include the job number and a description of the problem. If needed, we may request a picture/scan of the product for visual quality control. After we have received your email, a representative will contact you.

If there is a certain size that is not available on AYS Printing, you can request a custom size by following the steps below. 
1. Place the order as the next biggest size available on SinaLite.
2. Upload your file with the correct custom size dimensions with trim marks.
3. Email support@aysprinting.com with the job number and the correct trim size, and we will manually adjust the size for you. If this custom size is not possible, a representative from AYS Printing  will contact you before we process the job.

Contact support@aysprinting.com with the job number for special instructions regarding jobs. If the special instructions are not possible, a representative from AYS Printing  will contact you before we process the job. However, we will recommend contacting 1-844-AYS-8448 customer support in regards to whether these special instructions can be accommodated before placing your order.

Due to the automated system that we use, you may or may not be able to make changes to your order. If your order has already been imposed or plated, we will be unable to make most changes (i.e. artwork, size, stock, etc). 

To request a change, send an email to support@aysprinting.com  with your changes. Include your order’s item  number and we will try our very best to make the change.

By selecting the H Stand Ready option, we will produce your signs with vertical flutes to facilitate the use of H Stands. If the H Stand Ready option is not selected, your signs will be produced with either vertical or horizontal flutes. Requests to guarantee horizontal or vertical flutes may incur additional charges.

Positioning of the spot UV cannot be 100% guaranteed. Please note that there may be a shift of approximately 1/8” in the spot UV position on the printed product.